What is HP Grey Market

What is the Grey Market? HP defines it as the diversion of new, or equal to new (ETN), authentic HP branded Certified HP Genuine Replacement Parts outside of the authorized distribution channel including but not limited to:

  • Selling of Certified HP Genuine Replacement Parts on open market by non HP authorized channels.
  • Selling of Certified HP Genuine Replacement Parts to a different customer other than intended customer named on a custom deal or otherwise specially negotiated with an HP authorized channel.
  • Selling of Certified HP Genuine Replacement Parts outside the terms and conditions of the HP contract.
  • The Cross regional selling of Certified HP Genuine Replacement Parts for pricing benefits.

Also considered gray market is HP parts taken from HP products that are sold in the open market and that may have been refurbished, repaired, reconditioned or tested by non HP authorized suppliers or repair facilities.

Gray marketing sources include:

  • HP Products sold through broker market.
  • HP Products returned through trade in, trade up or channel returns.
  • HP Products acquired from HP Demo programs.
  • HP Products acquired through customer product refresh.
  • HP Exchange Parts where no core is returned to HP and instead refurbished and sold in open market as Certified HP Genuine Replacement Parts.
  • HP Product Distributors/Resellers selling HP parts sourced from open market and from non HP authorized channels.

In many cases, the following can be considered as gray marketing due to how HP parts are represented in the marketplace:

• Counterfeit HP parts sold and misrepresented as Certified HP Genuine Replacement Parts.

• Compatibles or like HP parts that are sold and misrepresented as Certified HP Genuine Replacement Parts.