Policy & Agreement

Price, specifications and terms of offers are subject to change without notice. Bluedogink.com is not responsible for typographical and/or graphical errors. Retail products are accompanied by the original manufacturer warranty. Bluedogink.com does not offer any technical support. Bluedogink.com reserves the right to refuse service to anyone.

Payment Methods

  • Visa

  • Mastercard

  • Discover

  • American Express

  • Company check, personal check, cashier's check or money order (Note: prepaid methods, including cashier's checks, take slightly longer to process because all payments must first clear with the bank due to the risk of fraudulent checks.)

  • Purchase Orders

  • Wire Transfer

Shipping Methods

  • FedEx 1Day - Next-business-day delivery by 10:30 a.m. to most U.S. addresses; by noon, 4:30 p.m. or 5 p.m. in remote areas

  • FedEx 2Day - By 4:30 p.m. in 2 business days to most areas (by 7 p.m. to residences).

  • FedEx Ground - Delivery day based on distance to destination

  • UPS Ground - 5 to 7 business days + 24-48 hours to process the order.

  • UPS 1Day - Guaranteed overnight delivery by 10:30 a.m., 12:00 noon, or end of the next business day depending on destination

  • UPS 2Day - Guaranteed delivery to every address by the end of the second business day

  • USPS - APO/FPO orders welcome! Delivery will take approximately 2 to 6 weeks. USPS is available to residential & business customers upon special request.

  • For HI and AK customers, Bluedogink.com will ship FedEx or UPS 2Day, and the shipping time will not be guaranteed. UPS available upon special request.

  • Canada orders will be shipped ground using carrier of our choice. Carrier Tax, Province Tax, and Government Tax are NOT included in Bluedogink.com's invoice and are solely the responsibility of the customer.

  • Bluedogink.com does not ship orders during weekends.

  • No deliveries will be made on Saturday or Sunday. (Saturday Deliveries available only by special request)

  • Bluedogink.com does not guarantee Shipping times set by Carriers.

  • Resellers - Blind Drop shipments available upon special request.

  • All orders shipped within CA, and FL will be charged sales tax.

Coupon Codes

Bluedogink.com will sometimes offer an alphanumeric code that can be used for product purchases on our web site or over the phone. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Bluedogink.com web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping or volume discounts. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash.

Mail-in Rebates

For your convenience, Bluedogink.com does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly. Bluedogink.com does not guarantee the listing of all rebates.

Sales Tax

Sales tax is only required for orders shipping within our resident states of business. Therefore all orders shipping within Florida and California will be charged applicable sales tax.

Handling Fees and Surcharges

APO/FPO shipments will be charged additional shipping fees based on USPS charge. Over sized shipments such as large printers will be charged a minimal shipment fee based on special freight requirements.

Money Back Guarantee/Refund Policy

All merchandise may be returned within 30 days from the original invoice date for a refund. Exception: Unopened/Non-Defective merchandise. A return authorization number is required for all returns. A 15% restocking fee may apply. These terms apply to all refunds. After 30 days, customer must contact Manufacturer. Most products are under warranty by their respective manufacturer for 1 year. For more information read our Return Policy (link).

Restocking Fee

A 15% restocking fee will be applied to non-defective merchandise which is unopened. Shipping charges are non-refundable for non-defective unopened merchandise as well.

Technical Support

Bluedogink.com does not offer technical assistance. We Can however offer advice on compatibility of items, make product recommendations, provide technical support contacts, and give sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Bluedogink.com.

Processing Time

You can expect your order to be processed within the day you purchase, provided the items are in stock and there are no problems with payment verification. Bluedogink.com does not guarantee same day-shipping, however most orders placed before 5pm Eastern Standard Time are shipped same day. Orders are not processed on weekends and holidays.

Order status

Bluedogink.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Bluedogink.com user name once your order has shipped (USPS shipments will not receive tracking #'s). You may also acquire your order status and other live updates by logging in to your account on our website or by calling.

Security

Security is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. We also receive daily scans for any vulnerabilities, and are PCI certified.

Privacy

Bluedogink.com respects your privacy. We will not under any circumstances sell or release your information to anyone. All of the information obtained from our web site will be used for processing purposes only. The only e-mails you will receive from Bluedogink.com are updates to any recent orders and/or returns and coupons.

Change orders

You may request a change to your order provided the order has not already shipped. Please call 1-877-258-3364 during Bluedogink.com's hours of operation to request a change to your order. Please have your order # ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

Cancel orders

Bluedogink.com uses one of the most efficient and prompt processing systems available for online and phone order completion. Because of this, it is often difficult to cancel an order after it has been placed. Once the order is sent to our warehouse, where it is processed for shipment, it cannot be canceled. If you wish to cancel a placed order, please contact our customer service center as soon as possible after placing the order. You may contact our customer service center at 1-877-258-3364.

Resellers

For volume pricing, resellers must contact our sales staff at [email protected] or 1-877-258-3364.

  • Tax: All customers outside of California and Florida will not be charged any tax. Therefore, there is no need to fax or set up any reseller tax exemption form.

  • For California and Florida Resellers: Fax over your reseller permit to 1-305-682-1945. We will remove all tax from your order pending approval.

Product listings

Bluedogink.com works for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other determinants we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled incorrectly due to some typographical, informational, technical or other error, Bluedogink.co shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.

Bluedogink.com Purchase Agreement

By accepting delivery of any product delivered from Bluedogink.com("Blue Dog Ink"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Bluedogink.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Bluedogink.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Bluedogink.com.

Bluedogink.com SATISFACTION GUARANTEE

Bluedogink.com offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases. except when the item is unopened and non-defective.

To take advantage of Bluedogink.com's satisfaction guarantee, the customer must comply with the Product Return Procedure detailed below. Any breach of Bluedogink.com's Return Policy Procedure will result in the loss of Bluedogink.com's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected.

Damaged Product Box

If Customer receives damaged box upon delivery, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Bluedogink.com immediately to arrange for a carrier inspection and a pick up of damaged products. Please notify Bluedogink.com Customer Service at [email protected] of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for Bluedogink.com to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.

Defective Products

If you have received defective merchandise you must contact Bluedogink.com within 30 days for Return/Exchange. After an RMA is issued, we then email or mail you a call tag (Prepaid Shipping Label). All defective merchandise will be inspected once returned to our warehouse. We can then issue you a full credit, store credit, or replacement to be redelivered. After 30 days, Customer will have to contact the manufacturer directly, most manufacturer's have 1 year warranties.

Non-Damaged/Defective, and Unopened Merchandise within 30 days of Original Purchase Date

If you have non-defective merchandise which is unopened, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee.

Non-Damaged/Defective, Opened Merchandise

We will not accept returns on merchandise that has been opened and is not defective.

All return products must have an RMA number or the return will be refused at our warehouse.

To receive an RMA:

Fill out our online RMA form (link) or call us at 1-877-258-3364.

Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.

Customer is not responsible for return shipping when item is defective. Bluedogink.com will send you a call tag (Prepaid Shipping Label) by email or mail. Customer is responsible for shipping charges when item is non-defective/unopened.

Replacement Policy:

Bluedogink.com will not ship replacement merchandise until receipt of damaged or defective item. Failure to return a product within the return period will be deemed to be an acceptance of the product.

TERMS AND CONDITIONS

Welcome to BlueDogInk.com (the "Site"). The following terms and conditions ("Terms and Conditions") govern your use of the Site. By shopping at BlueDogInk.com, you accept and agree to these Terms and Conditions.

Electronic Communications

When you visit BlueDogInk.com, make a purchase on the Site, or send e-mails to us, you are communicating with us electronically. We will communicate with you primarily through e-mail. Pursuant to the Uniform Electronic Transaction Act, all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Use of Site

BlueDogInk.com grants you a limited license to view and make use of the Site for personal shopping use only. This license does not allow you to download, cache, copy, or compile information from the Site including, but not limited to, product listings, descriptions, or prices for the benefit of another merchant or business entity. The Site, or any portion thereof, may not be reproduced, duplicated, copied, sold, or exploited for any commercial purpose without the express written consent of BlueDogInk.com. You may create a hyperlink to the Site so long as the link does not portray BlueDogInk.com, or its products or services, in a false or derogatory manner.

Your Account

Certain features on the Site require you to first register an account. You are responsible for maintaining the confidentiality of your account and password, as well as for restricting access to your account. You may be held liable for any purchases made under your account. You agree to immediately notify BlueDogInk.com of any unauthorized use of your account or of any other security breach of your account. You also agree that BlueDogInk.com may, in its sole discretion and without prior notice to you, terminate your account or access to the Site for any reason including, but not limited to, (1) failure to pay for any purchases, (2) late payments under a payment plan, (3) suspected or actual unauthorized use of the Site, or (4) violation of any of these Terms and Conditions. You agree that BlueDogInk.com will not be liable to you or any third party for termination of your access to the Site.

DISCLAIMER OF WARRANTIES

USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK. EXCEPT AS EXPRESSLY SET FORTH BELOW OR IN A WRITTEN WARRANTY THAT ACCOMPANIES A PRODUCT (AND THEN ONLY WITH RESPECT TO SUCH PRODUCT), BLUEDOGINK.COM EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED (INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY AND AVAILABILITY) REGARDING THE SITE AND ANY PRODUCTS OFFERED OR AVAILABLE THROUGH THE SITE. BLUEDOGINK.COM DOES NOT WARRANT THAT INFORMATION CONTAINED ON THE SITE WILL BE ACCURATE, RELIABLE OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. BLUEDOGINK.COM CANNOT BE HELD RESPONSIBLE FOR ERRORS AND OMISSIONS IN THE SITE AND RESERVES THE RIGHT TO MODIFY AND CORRECT ERRORS AT ANY TIME. WE DO NOT HONOR INACCURATE OR ERRONEOUS PRICES. OUR PRICES ARE ALSO SUBJECT TO CHANGE WITHOUT NOTICE. MATERIAL ON THE SITE MAY ALSO CONTAIN TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS (INCLUDING PRICING ERRORS), AND MAY BE CHANGED, UPDATED, OR MODIFIED AT ANY TIME AND FROM TIME TO TIME WITHOUT NOTICE. BLUEDOGINK.COM WILL NOT BE LIABLE OR RESPONSIBLE FOR ANY SUCH INACCURACIES, ERRORS, CHANGES, OR UPDATES. BLUEDOGINK.COM MAY IN ITS SOLE DISCRETION ADD, DELETE, OR CHANGE SOME OR ALL OF ITS PRODUCTS AND SERVICES AT ANY TIME. BLUEDOGINK.COM HAS ATTEMPTED TO ACCURATELY DEPICT THE PRODUCTS OFFERED ON THE SITE. HOWEVER, BECAUSE THE DEPICTION OF A PRODUCT IS DEPENDENT ON YOUR COMPUTER MONITOR, BLUEDOGINK.COM CANNOT GUARANTEE THAT SUCH DEPICTION WILL BE ACCURATE. THE PRODUCTS ALSO MAY APPEAR LARGER OR SMALLER THAN THEIR ACTUAL SIZE DEPENDING ON YOUR MONITOR. SOME PHOTOGRAPHS HAVE BEEN ENLARGED TO SHOW DETAIL.

LIMITED LIABILITY

THE SITE AND PRODUCTS AND INFORMATION ON THE SITE ARE PROVIDED ON AN "AS IS-WHERE IS" BASIS. NEITHER BLUEDOGINK.COM NOR ITS SUBSIDIARIES, AFFILIATES OR ANY OF THEIR RESPECTIVE EMPLOYEES, AGENTS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SHAREHOLDERS, PREDECESSORS, SUCCESSORS, OR ASSIGNS (COLLECTIVELY, "AFFILIATES") WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES WHATSOEVER ARISING DIRECTLY OR INDIRECTLY FROM USE OF THE SITE, THE INFORMATION CONTAINED ON OR TRANSMITTED FROM THE SITE OR PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE, OR TRANSACTIONS CONDUCTED AT THE SITE, EVEN IF BLUEDOGINK.COM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IN NO EVENT SHALL THE TOTAL LIABILITY OF BLUEDOGINK.COM OR ITS AFFILIATES ARISING DIRECTLY OR INDIRECTLY FROM THIS SITE OR ANY PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE EXCEED THE LESSER OF THE AMOUNT PAID BY YOU TO BLUEDOGINK.COM FOR THE SINGLE PRODUCT AT ISSUE, OR ONE THOUSAND DOLLARS ($1,000.00). YOU HEREBY ACKNOWLEDGE THAT ALL THE PROVISIONS OF THIS SECTION WILL APPLY TO ALL USE OF THE SITE, THE INFORMATION CONTAINED ON THE SITE, AND PRODUCTS AVAILABLE OR PURCHASED THROUGH THE SITE, AND TRANSACTIONS CONDUCTED AT THE SITE.

Intellectual Property

All content and media on the Site including, but not limited to, text, photos, graphics, videos, logos, icons, and HTML code, is either owned by or licensed to BlueDogInk.com and is protected by copyright, trademark, and trade dress law. All other registered trademarks on the Site are property of their respective owners. The use of the name BLUEDOGINK.COM without express written permission is strictly prohibited.

Payment Terms, Credit Cards, and Conditions of Sale

All payments via credit must be made by Visa, MasterCard, American Express, or Discover Card. To purchase any goods and/or services with a credit card on our website, you must provide us with a valid credit card number and associated payment information including all of the following: (1) your name as it appears on the card, (2) your credit card number, (3) the type of credit card, (4) the date of expiration and (5) any card security code (commonly known as "CVV") needed to charge your card. By submitting this information to us, you hereby agree that you authorize us to charge your credit card the amount of your purchase including any applicable shipping charges and taxes. Your card issuer agreement governs only your use of your designated card, and you must refer to that agreement to determine your rights and liabilities as a cardholder. You, and not BlueDogInk.com, are responsible for paying any unauthorized amounts billed to your credit card by a third party. Unless you notify BlueDogInk.com in writing of any discrepancies within thirty (30) days after they first appear on your credit card billing statement, you agree that all credit card charges will be deemed accepted by you for all purposes. If BlueDogInk.com does not receive complete payment from your credit card issuer or its agent for any reason whatsoever (including any chargebacks), you agree to immediately pay all amounts due upon demand by BlueDogInk.com or its agents. Payment is also accepted by check. Any dishonored checks will be assessed a fee of $20.00 or the maximum allowed by law. By sending your personal check, you are authorizing BlueDogInk.com to use the information on your check to make a one-time electronic debit from your account at the financial institution indicated on your check. No additional amount will be added to the original authorized amount. Regardless of the method of payment, you agree to pay all fees and charges incurred in connection with your purchases (including any applicable shipping charges and taxes) at the rates in effect when the charges were incurred. You are responsible for paying any governmental taxes imposed on your purchases, including, but not limited to, sales, use or value-added taxes. BlueDogInk.com shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Florida.

Risk of Loss

All orders placed on BlueDogInk.com are made pursuant to a shipment contract. Therefore, title and the risk of loss passes to you, the buyer, upon our tender of the goods to the shipping carrier.

Dispute Resolution

These Terms and Conditions shall be governed by, construed, and interpreted according to the laws of the State of Florida, and you and BlueDogInk.com agree to and consent to the exclusive jurisdiction and venue of the courts in Broward County, Florida. The prevailing party in any such action shall be entitled to an award of reasonable attorneys’ fees and costs.

Indemnification

You hereby indemnify and hold harmless BlueDogInk.com, its directors, officers, employees, agents, and related companies ("Indemnitees") from and against any and all losses, liabilities, damages and expenses (including reasonable attorneys’ fees and expenses) which Indemnitees may incur or be obligated to pay in any action, claim or proceeding against them or any of them, for or by reason of any acts, whether of omission or commission, that may be committed or suffered by You or any of Your agents or employees in connection with any product You purchase from BlueDogInk.com.

JURY TRIAL WAIVER

TO THE FULLEST EXTENT PERMITTED BY LAW, You and BLUEDOGINK.COM HEREBY KNOWINGLY, VOLUNTARILY, INTENTIONALLY AND IRREVOCABLY WAIVE ANY AND ALL RIGHT TO A TRIAL BY JURY IN ANY ACTION OR PROCEEDING TO ENFORCE OR DEFEND ANY RIGHT, POWER, REMEDY OR DEFENSE ARISING OUT OF OR RELATED TO THESE TERMS AND CONDITIONS OR ANY PURCHASE ON BLUEDOGINK.COM, WHETHER SOUNDING IN TORT OR CONTRACT OR OTHERWISE, OR WITH RESPECT TO ANY COURSE OR CONDUCT, COURSE OR DEALING, STATEMENTS (WHETHER VERBAL OR WRITTEN) OR ACTIONS OF ANY PARTY RELATING TO ANY SALE; AND AGREES THAT ANY SUCH ACTION OR PROCEEDING SHALL BE TRIED BEFORE A JUDGE AND NOT BEFORE A JURY. You and BLUEDOGINK.COM FURTHER WAIVE ANY RIGHT TO SEEK TO CONSOLIDATE ANY SUCH LITIGATION IN WHICH A JURY TRIAL HAS BEEN WAIVED WITH ANY OTHER LITIGATION IN WHICH A JURY TRIAL CANNOT OR HAS NOT BEEN WAIVED. You and BLUEDOGINK.COM ACKNOWLEDGE THAT THE PROVISIONS OF THIS SECTION ARE A MATERIAL INDUCEMENT TO THE ACCEPTANCE OF THESE TERMS AND CONDITIONS AND THE PROCESSING OF ANY SALE THROUGH BLUEDOGINK.COM.

Entire Agreement

These terms and conditions, together with Bluedogink.com's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Bluedogink.com and Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Bluedogink.com and Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

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