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Frequently Asked Questions

Q. How can we contact Bluedogink.com?
A. Contact Us:
Toll Free:877.258.3364
Email: [email protected]

Mailing Contact:
Corporate Headquarters
3363 NW 53rd Circle
Boca Raton, FL 33496

Additional contact information can be found on the contact us page.
Q. Do you except Purchase Orders?
A. We do accept purchase orders from business, educational, and government institutions. For more information contact our sales department at 1-877-258-3364 or email [email protected].
Q. What is the difference between OEM and Compatible product?
A. An OEM or Original Equipment Manufacturer product is that which is made by the name brand manufacturer who provides their own warranty on the product. OEM products are also referred to as Genuine or Original. Compatible products in loose terms describe products which can either be generic or OEM remanufactured. Bluedogink.com's compatible products work equal to OEM quality and performance standards and provide the same page output. Most of our compatible products are 100% new generics. All of our compatible products come with a 100% Satisfaction Guarantee.
Q. What is your Guarantee/Warantee?
A. Bluedogink.com offers a 100% Satisfaction Guarantee on all its products. What this means is that if you are not fully satisfied within 30 days, you may contact us for Return/Exchange. After 30 days, merchandise is subject to the manufacturer warrantee which usually is 1 year. For more information on our Return Policy and exceptions to our return policy, click here.
Q. How much do you charge for shipping?

A. Orders under $50 are charged a low Flat Rate shipping cost of $9.95. Orders between $50 and $100 are charged a low Flat Rate shipping cost of $6.95. Orders above $100 are charged 6% of the order total. And orders of $500 and above are shipped FREE of charged. Exceptions to Free shipping include oversized printers and some heavy weight products, where we charge a minimal delivery fee because of special freight requirements.

Next DAY Air and Second Day Air shipments are available ONLY when calling 1-877-258-3364, costs vary depending on the amount and weight of items being shipped.

APO/FPO shipment costs vary depending on amount and weight of items, charges will be based upon USPS freight cost.

Q. Can i have an order overnighted?
A. Yes, we do offer Next Day Air shipments, however this option is only available when calling us at 1-877-258-3364. Note: If you are ordering an OEM (Genuine) product, 99% of these orders arrive Next Day just by using our standard ground shipping. For an exact delivery time, call 1-877-258-3364, or email [email protected]
Q. Do you ship APO/FPO boxes?
A. Yes, we do ship APO and FPO military designated addresses. Shipment delivery time and costs vary with each military order, for more details, call us at 1-877-258-3364, or email us at [email protected].
Q. Is my order subject to sales tax?
A. Sales tax is only applied to orders in Florida and California. All other states are tax free.
Q. How long will it take for my order to arrive?
A. We generally ask that our customers allow between 2 and 7 business days for their order to arrive. However 90% of all orders arrive within 1-3 business days. For more information on our shipping methods, click here.
Q. Is the ordering process secure?

A. Security is a top priority at Bluedogink.com. When you submit sensitive information via the website, your information is protected both online and offline.

When our checkout form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Bluedogink.com uses the most advanced form of SSL software available: 128-bit encryption by Verisign. Fact: 93% of Fortune 500 Companies use Verisign to secure their websites. To learn more about SSL and Verisign, follow this link www.verisign.com. Along with our SSL security Bluedogink.com is scanned daily for any vulnerabilities and certified to be free from security threats, hackers, or any compromise of sensative information. We also have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at Bluedogink.com.

In addition, we do not disclose any personal information of our customers to third parties.

Q. Where are your warehouses located?
Albany, New York Atlanta, Georgia Baltimore, Maryland
Charlotte, North Carolina Chicago, Illinois Cleveland, Ohio
Cranbury, New Jersey Dallas, Texas Denver, Colorado
Fort Lauderdale, Florida Fort Worth, Texas Indianapolis, Indiana
Jacksonville, Florida Kansas City, Missouri Los Angeles, California
Memphis, Tennessee Miami, Florida Minneapolis, Minnesota
Phoenix, Arizona Sacramento, California Salt Lake City, Utah
Seattle, Washington South Bend, Indiana
Q. How do i know if a product is in stock?
A. For every product on our site we provide the product availabiltiy Status bar which may read In Stock, Out of Stock, Call for Availability, or Discontinued.
In StockWhen a product is in stock and ready to ship.
Out of StockWhen a product is out of stock and we do not have an ETA (Estimated Time of Arrival) for when it will be available.

Please CallWhen the product has a limited stock, and may or may not be available at the time you purchase.

DiscontinuedWhen a product has been Nationally Discontinued by the Manufacturer and therefore will not be available through any supplier.

Note: If the product you are interested in is discontinued, look for an alternative product link on the page, this will take you to a product equivalent to the one you are looking for. If there is no alternative link, email us at [email protected] or call us at 1-877-258-3364 and a representative will help you find a comparible product.

Important: Availability of a product can change at any moment, for Real-Time stock status, contact us by emailing [email protected] or by calling 1-877-258-3364.

Q. I made a mistake, can I change or cancel my order?
A. All orders are automatically processed and sent for shipment as soon as they are placed, therefore if you need to cancel or change an order you must call customer service at 1-877-258-3364 immediately. If your order hasn't been shipped at the time of call then a change or cancelation can be made. After shipment is released, cancelations or refused shipments will follow our Return Policy.
Q. I do not have a credit card, can I still place an order?
A. If you do not wish to use your credit card for online purchasing, we also accept business, educational, and government purchase orders, checks, wire transfers and money orders. For wire transfer information please call 1-877-258-3364. Wire transfers are released for shipment upon verification from our bank. Please note if you are paying by check, your order will not be shipped until verification of that check can be made. Please put your invoice number on your payment to ensure prompt and accurate application of payment. To place an order over telephone, give us a call toll-free at 1-877-258-3364 and we'll be happy to assist you with your purchase.

Payment Mailing Address:
20533 Biscayne Blvd
Suite 4-1136
Aventura, FL 33180

Q. What is the status of my order?
A. Our site features online order tracking in the My Account section. If you've ordered from Bluedogink.com by phone and did not receive an internet password from your customer service rep, please call 1-877-258-3364 or click on Forgot Password and a temporary password will be emailed to you.
Q. How do I get my tracking number?
A. Our site features online order tracking in the My Account section. If you've ordered from Bluedogink.com by phone and did not receive an internet password from your customer service rep, please call 1-877-258-3364 or click on Forgot Password and a temporary password will be emailed to you.
Q. I need a printable copy of my invoice, where do I get it?
A. When placing an order with Bluedogink.com you will automatically be emailed an order confirmation containing all the details of your order. If you did not receive the email then you can also obtain this information through our My Account section. If you would like an upgraded copy of your invoice, then email us at [email protected] or call 1-877-258-3364.
Q. How do I return/exchange an item?
A. Bluedogink.com offers a 30 day return/exchange policy on merchandise based on the following conditions:

You need an RMA # which we will issue to you. You must have this visibly in writing on the outside of the box. You can click here to go through the returns process online or call one of our customer service representatives at 1-877-258-3364 and they will assist you with your RMA.


    If you have defective merchandise then Bluedogink.com pays for the shipping cost when returning/exchanging merchandise. We send you by email or mail a Pre-paid shipping label. We will gladly issue you a refund, store credit, or replace the defective product with an even exchange of the same item.


    If you have non-defective merchandise which is unopened, we will issue you an RMA # and will give you an address to ship the product to at your expense subject to a 15% restocking fee. (bold)Note: If the merchandise has been opened and is not defective, we can not issue you an RMA.

For more information on our Return Policy click here.

Q. I forgot my password, how do I get it sent to me?
A. Click on Forgot Password and a temporary password will be automatically emailed to you.

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